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We accept all major credit cards, debit cards, UPI, Net Banking, and popular digital wallets like Google Pay, Paytm, and PhonePe. All payments are processed through secure, PCI-DSS-compliant gateways for safe online transactions.
Frequently Asked Questions
- What payment methods do you accept?
- Can I change or cancel my order?
- Where do you ship?
- How much does shipping cost?
- How long does delivery take?
- Can I track my order?
What payment methods do you accept?
Can I change or cancel my order?
Yes, orders can be changed or cancelled within 2 hours of placement. To request changes, email us at support@gofly.world with your order ID. Once shipped, orders cannot be modified.
Where do you ship?
GoFly ships luggage and travel accessories across India, including metro cities, tier-2 and tier-3 towns. We also deliver to most remote serviceable PIN codes.
How much does shipping cost?
We offer free standard shipping on all orders across India. No hidden delivery charges at checkout.
How long does delivery take?
Standard delivery takes 3–7 business days depending on your location. Remote areas may take a few days longer. Tracking details are shared via SMS and email once your order ships.
Can I track my order?
Yes. You’ll receive a tracking link once your GoFly luggage ships. You can also log into your GoFly account and check real-time updates under My Orders.
- What is your return policy?
- How do I start a return or exchange?
- What items cannot be returned?
- Do GoFly products come with a warranty?
- How do I make a warranty claim?
What is your return policy?
We offer a 15-day return window from the date of delivery. The product must be unused, undamaged, and in its original packaging with all tags intact. Returns are not accepted for customized items, clearance sales, or corporate orders. Read more about our policy here.
How do I start a return or exchange?
Email support@gofly.world or call our support team on +91 7975231045 within 15 days of delivery. We’ll arrange a free reverse pickup where available. If your PIN code is non-serviceable, you may self-ship to our warehouse.
What items cannot be returned?
Customised or monogrammed products, final sale items, corporate orders, and purchases made from quick-commerce platforms are non-returnable.
Do GoFly products come with a warranty?
Yes. All GoFly luggage comes with a 3-year standard warranty, extendable to 5 years when you register your product online. The warranty covers defects in wheels, handles, zippers, and shell under normal travel use.
How do I make a warranty claim?
For the fastest service, submit your claim via our Warranty Claim Page.
In case of issues please email support@gofly.world with:
1. Your order ID or TraceBack Secure™ ID
2. Proof of purchase (invoice)
3. Photos or videos showing the issue
Our team will guide you through repair or replacement based on your case.
- What is the GoFly TraceBack Secure™ Tag?
- How does the TraceBack Secure™ system work?
- Is the QR code trackable?
- Do I have to pay to get my luggage back?
- How do I activate my TraceBack Secure™ Tag?
What is the GoFly TraceBack Secure™ Tag?
Every GoFly bag comes with a discreet, unique TraceBack Secure™ ID and QR code. This acts as your luggage’s digital identity, helping anyone who finds it connect with us to return it to you.
How does the TraceBack Secure™ system work?
Register your TraceBack Secure™ ID online at the TraceBack Registration Page.
If your bag is lost, the finder scans the QR code or enters the ID on our portal.
GoFly coordinates pickup and delivery back to you free of charge.
Is the QR code trackable?
No. The QR code is 100% private and does not track your location. It simply opens a secure GoFly portal for the finder to contact us.
Do I have to pay to get my luggage back?
No. GoFly covers all logistics, pickup, and shipping costs for TraceBack Secure™ returns.
How do I activate my TraceBack Secure™ Tag?
Register your bag here within 30 days of purchase to activate your TraceBack Secure™ Tag and extend your warranty.
- Are your bags cabin-friendly?
- Are your products water-resistant?
- How do I clean and maintain my luggage?
Are your bags cabin-friendly?
Yes. Our GoFly Carry-On luggage meets most domestic and international airline cabin size guidelines. Always check your airline’s policy before flying.
Are your products water-resistant?
Yes. GoFly luggage is made with polycarbonate shells and waterproof zippers to protect your belongings from light rain and splashes.
How do I clean and maintain my luggage?
Wipe the shell with a damp cloth and mild soap. Avoid harsh chemicals. Store in a cool, dry place to maintain longevity.
- How does the GoFly referral program work?
- What reward do I get for referring a friend?
- Can I refer multiple friends?
- When will I receive my reward?
How does the GoFly referral program work?
If you own a GoFly bag, share your TraceBack Secure™ ID with a friend. When they purchase, you both earn ₹300 after their return period ends. Read more here.
What reward do I get for referring a friend?
You and your friend each receive ₹300 via UPI once their order is validated and kept.
Can I refer multiple friends?
Yes. You can refer multiple friends as long as each referral is a new purchase with a unique TraceBack Secure™ ID.
When will I receive my reward?
Rewards are credited within a few days after your friend’s return window closes.
