GoFly: Privacy Policy

Olmo Trends Pvt. Ltd. (“Company”, “we”, “our”, “us”), the owner of the brand GoFly, values your trust and is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal information when you use our website [www.gofly.world] or our mobile site/application (“Platform”) and/or interact with us in connection with our travel products and services (“Products”).

By accessing or using our Platform, you agree to the terms of this Policy and consent to the processing of your personal data as described herein.

 

1. Scope and Application

This Policy applies to:

  • Users who browse or transact on our Platform;

  • Individuals whose information we collect via customer care, marketing campaigns, or social media;

  • Users who provide information through surveys, forms, purchases, or product registrations.

This Policy does not apply to:

  • Offline data unless specifically mentioned;

  • Third-party websites linked from our Platform;

  • Individuals outside India (unless otherwise specified).

2. Consent

By using the Platform, you:

  • Consent to our collection, use, sharing, and processing of your personal information as per this Policy;

  • Authorize us to communicate with you via email, phone, WhatsApp, SMS—even if your number is registered under DND/NCPR—per the TRAI regulations;

  • Acknowledge that such communications shall not be considered unsolicited.

You can withdraw your consent at any time by writing to support@gofly.world

3. What Is Personal Information?

“Personal Information” refers to data that identifies, relates to, describes, or could reasonably be linked to you. It excludes information that is:

  • Publicly available or de-identified;

  • Furnished under laws such as the Right to Information Act.

4. How We Collect Personal Information

a. Direct Input from You

  • Create an account or place an order;

  • Contact customer care;

  • Register your luggage’s TraceBack Secure™ ID;

  • Participate in contests, promotions, surveys, or events;

  • Subscribe to newsletters or submit product reviews.

b. Automated Technologies

We collect technical and usage data via cookies, web beacons, tags, or log files (e.g., your IP address, browser type, location data, device identifiers).

c. Third-Party Sources

We may obtain information about you from:

  • Social media platforms;

  • Logistics or address verification partners;

  • Marketing or advertising partners;

  • Referrals or affiliate campaigns.

5. Categories of Information Collected

  • Name, contact number, email, postal address

  • Billing and shipping details

  • Device data, browser type, IP address

  • Date of birth, gender, and preferences (if provided)

  • Payment details via PCI-DSS-compliant third parties (we don’t store card data)

  • Call recordings (for quality & training)

  • Social media profile information (if logged in via social platforms)

6. Purpose of Collection

  • Fulfil orders and provide customer service

  • Verify your identity and prevent fraud

  • Process returns, refunds, and warranties

  • Send order updates, offers, and newsletters

  • Personalize your experience and offer tailored products

  • Respond to queries, reviews, or grievances

  • Improve our Platform and perform analytics

  • Conduct contests, campaigns, and marketing research

  • Comply with legal and regulatory obligations

7. Legal Basis for Processing

  • Contractual necessity: To process and fulfil your orders

  • Legal obligation: For record-keeping or regulatory compliance

  • Legitimate interests: For marketing, analytics, or fraud detection

  • Consent: For promotional emails, contests, or optional features

8. Sharing of Information

We do not sell or rent your personal data. We may share it with:

  • Our affiliates and service providers (e.g., logistics, IT support, marketing)

  • Analytics partners like Google (with anonymization)

  • Government authorities as per legal requirements

  • Third-party payment gateways (PCI-DSS compliant)

  • Successors in case of merger, acquisition, or restructuring

All parties are contractually bound to protect your data.

9. Cookies and Tracking Technologies

  • Remember user preferences

  • Track user behavior for analytics

  • Enhance site performance

You can disable cookies via your browser, but some features may be limited.

10. Retention of Personal Information

We retain your data:

  • As long as necessary for the purposes outlined in this Policy

  • As required by law or regulation (e.g., tax or audit purposes)

  • Until your account is deactivated or request for deletion is made

11. Security Measures

We employ administrative, technical, and physical safeguards such as:

  • SSL encryption

  • Limited internal access on a need-to-know basis

  • Secure cloud infrastructure

  • Malware scanning and firewall protection

However, no method is 100% secure. We are not responsible for breaches caused by third parties or circumstances beyond our control.

12. Your Rights and Choices

  • Update or correct your profile by logging into your account

  • Opt-out of promotional emails via the “unsubscribe” link

  • Request removal of public reviews by writing to us

  • Withdraw consent by emailing support@gofly.world

Note: Removing data from public spaces does not delete cached or archived versions.

13. Children’s Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted.

14. Third-Party Websites and Analytics

We may link to third-party websites (e.g., courier tracking pages or ad platforms). These are governed by their own privacy policies.

We use analytics tools including Google Analytics, Google Ads, and Meta Pixel for performance tracking and retargeting. You can opt-out using Google Ad Settings or install browser-based tools.

15. Employment Applications

If you apply for jobs via our Platform, your data will be used only for recruitment and hiring purposes, and stored securely as per applicable law.

16. Policy Updates

We may update this Policy periodically. Changes will be reflected by the "Last Updated" date above. Continued use of the Platform constitutes acceptance of the revised terms.

17. Grievance Redressal

If you have any questions, concerns, or wish to file a complaint regarding this Policy, please contact:

Grievance Officer
Phone:+91-7975231045
Email: support@gofly.world
Address: 3rd Floor, 80/3 WorkFlo Ranka Junction, Old Madras Road, K R Puram, Bengaluru – 560016